Frequently Asked Questions

1. What are lonestar uniforms all about?
   
Lone Star Uniforms got its start in 1997 with a launch from the ground up and a focus on giving the best service to its clients. Now, over 14 years later, LSU has become the largest privately owned uniform business in the nation’s fourth largest city – Houston. With two locations, one in downtown and one off of Beltway 8 and SH 249, LSU have long turned the corner in customer satisfaction with its continual partner and client growth. The company has more than 3000 clients, including approximately 80% of the city of Houston’s public safety departments.
Lone Star Uniforms is a service oriented company, with its motto being “Serving those who serve”, that offers the widest selection of uniforms available in stock and on demand, the widest variety of manufacturers, individualized client services, computer based technology to better suit the needs of clients, nine full-time seamstresses, and a web based ordering system for the convenience of our clients.


2. How can I review your products?
   
Products can be viewed and reviewed on the lonestar uniforms website. You can review our products by clicking into the category section or by a specific brand of products.


3. What brands do you sell?
   
5.11, Alpha, Ash City USA, Dutyman, Edwwards, Broder, Blackinton, VF Imagewear, Flying Cross, Elbeco, Bates, Streamlight, HWC, Sanmar etc.


4. Which services do you provide?
   
We offer the widest selection of uniforms available in stock and on demand, the widest variety of manufacturers, individualized client services, computer based technology to better suit the needs of clients, nine full-time seamstresses, and a web based ordering system for the convenience of our clients.

1. How can I give feedback to Lonestar Uniforms about its products and services?
   
Feedback can be provided by calling marudas discount wearables at (832) 237-8000, or by sending comments via the Contact Form on the company website.


2. How can I find and review detailed information for each product?
   
When you click on a product on the marudasdiscountwearables site, you are taken to a page with detailed information about the product, such as size, price, available colors and description and more.


3. What types of products do you sell?
   
Lonestar Uniform provides high quality industrial and hospitality wearables. For a complete list, visit the website product page on the company website.


4. Why should I avail products from this particular website?
   
There are several reasons why the company’s products are superior to others. We offer a wide range of external vest carriers from Elbeco. This is essentially a cosmetic outer shell that houses the users vest in a unique concealable carrier. One of our favorite products in this category is the V1 100% Wool External Vest Carrier. We also offer the best military and public safety headwear items in the industry. Besides these, we also offer great uniforms for members of hospitality industry.
Please visit the Lonestar Uniforms Service page for more information (http://www.lonestaruniforms.com/UMSS.cfm?page=page-index.cfm&template_code=Home?)

1. How do I create an account?
   
You can create an account by clicking the “Sign in” link on the website and submitting all of the necessary information.


2. How do I edit my account information?
   
Once you’ve created and registered your account, you have the ability to edit your personal and login information.


3. How much is my shipping?
   
We offer free shipping on orders of $100 or more.


4. What if I forget my username and password?
   
If you forget your username and/or password, you can retrieve it by contacting marudas discount wearables or providing your email address and having the information sent to you.


5. How do I return my product?
   
See the return policy below.


6. What happens if I receive the wrong product?
   
No worries. All you need is to give us a call and we would replace the wrong product with your desired one.


7. What is your return policy?
   
If for any reason you are not completely satisfied with your purchase, simply return the item to us within 30 days of receipt in its original condition. Depending on the nature of the return a small service charge may be applied to your return. If the packing slip is no longer available, call us to discuss your return so that we can be ready to receive the items properly. Please return the item(s) via a traceable or insured method to prevent the package from being lost in the mail. We are not responsible for returned items that are lost in transit. Items cannot be returned if they have been worn or washed or customized in any of the following ways: with emblems, altered; silkscreen or embroidery.

1. Can I change my order?
   
We have to fill-up the Exchange Authorization Form if you’re willing to change your order.


2. When will my order be shipped?
   
Your order will be shipped in 3-5 business days.


3. Can I add items to my order?
   
Yes, prior to checking out, you are given the option to add items to your order via the website.


4. How can I check the status of my order?
   
All you need is to log in to your account and feed in your order no.


5. What If I need to make changes to my order after it is processed?
   
Sorry if the order is already shipped then you cannot make any further changes. Prior to that, you can make it by giving us a call.


6. What If I need to cancel my order after it has been processed?
   
Your order will be cancelled, but your paid amount can only be retrieved within 1-2 weeks.


7. My credit card was not accepted. What should I do?
   
You can call up on our helpline number - (832) 237-8000.


8. How long does it take my order to arrive?
   
It depends upon the shipping destination. It usually takes 3-5 business days, but considering the delivery station, it can even take a week-long time.


9. How do I collect my order?
   
All you need is to be present in your mentioned address to receive your order on UPS Ground.

1. Do you ship to my country?
   
We ship only within the United States.


2. What are my payment choices?
   
We accept MasterCard, VISA, Discover and AMEX.


3. When will my order ship and what are my shipping charges?
   
It depends upon your shipping method, the location you've entered. We offer free shipping on orders of $100 or more. The shipping will take around 3-5 working days.


4. What are the shipping rates?
   
We offer free shipping on orders of $100 or more.

1. How do I receive latest information or updates from Lonestar Uniforms?
   
If you’d like to receive news and information, there are a few ways. You can contact the company (via the phone or online contact form) and ask to receive news updates. Below the contact form there is also a checkout where you have the option to select “I would like to receive your newsletter.”

1. What is Lonestar Uniforms privacy policy?
   
Please see the full privacy policy on the Privacy Policy page of the Lonestar Uniforms website (http://www.lonestaruniforms.com/UMSS.cfm?page=page-index.cfm&template_code=PrivacyPolicy)


2. What are the terms and conditions of purchasing in Lonestar Uniforms?
   
Please see the full list of terms and conditions on the Terms and Conditions page of the website (http://www.lonestaruniforms.com/UMSS.cfm?page=page-index.cfm&template_code=TermsAndConditions)


3. What about your Trademarks?
   
Our program is tailored to fit your needs. Lonestar Uniforms can customize trademarks for you.